Refund policy

At MAG Wijnen, ensuring your satisfaction with our products is our priority. We understand that circumstances may arise where a return or refund is necessary. We’ve established a clear and fair policy to facilitate this process:

1. Eligibility for Refunds and Returns:

You are eligible for a refund or return within 14 days of receiving your order under the following conditions:

Damaged or defective products upon delivery.
Incorrect items delivered compared to the order placed.
Orders canceled before shipment (if applicable)

2. Refund and Return Process

Please report any issues with your order within 48 hours of receiving the product(s). Contact our team r via email at info@magwijnen.nl
Provide the order number, details of the issue, and photographic evidence (if applicable) to support your claim.
Our customer service team will assess the request and may require additional information or evidence to process the refund or return.
Once approved, refunds will be issued to the original payment method used for the purchase within 2-5 business days.

3. Non-Refundable Items:

Personalized or customized orders cannot be refunded unless there is a defect or error on our part
Gift cards or vouchers purchased are non-refundable

4. Returns and Shipping Costs:

If a return is authorized due to our error or product defect, MAG Wijnen will cover the return shipping costs.
For other cases, customers may be responsible for return shipping costs.

5. Cancellation Policy

Customers can cancel their order before it has been shipped. Please contact our customer service team immediately to process the cancellation.

6. Contact Information:

For any questions or concerns regarding our refund and return policy or to initiate a refund request, please contact our customer service team:

Phone: +31 6 22 23 88 52
Email: info@magwijnen.nl

Note: MAG Wijnen offers a 14-day return policy. We reserve the right to amend or update this policy at any time. Any changes will be updated on our website, and customers will be notified accordingly.

Thank you for choosing MAG Wijnen. We value your trust in our products and services.

1. Eligibility for Refunds and Returns:

2. Refund and Return Process

3. Non-Refundable Items:

4. Returns and Shipping Costs:

5. Cancellation Policy

6. Contact Information:

Stay tuned

Shop Online

Information

Contact Us